Terms of service

Last updated: August 24, 2026

Welcome to Virellian. These Terms of Service ("Terms") govern your use of virellian.shop and your purchase of products from Virellian.

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Virellian

This website is operated by Virellian.

Business address:
18 Purley Knoll
Purley
CR8 3AE
United Kingdom

Email: adityahu779@gmail.com
Phone: +44 161 391 1650

Throughout these Terms, "Virellian", "we", "us", and "our" refer to Virellian.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our website or systems.
Interfere with the security or operation of the website.
Introduce malicious software or harmful code.
Copy, reproduce, or exploit website content without permission.
Use our website in a way that could damage our business, systems, or reputation.

We reserve the right to restrict or terminate access to the website where reasonably necessary.

3. Products

We sell furniture and home products through our online store, including sofas, sofa beds, modular seating, and related products.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, and other information are accurate. However, slight differences may occur due to screen settings, lighting, photography, manufacturing variations, or other factors.

Product availability may change without notice.

We reserve the right to limit quantities or discontinue products at any time.

4. Product Information and Pricing

We make reasonable efforts to display accurate product information and pricing.

However, errors may occasionally occur, including typographical errors, incorrect prices, descriptions, or availability information.

If we discover a material error affecting an order you have placed, we may contact you before processing the order further.

Prices displayed on the website are in the currency shown at checkout and may be changed at any time.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After submitting an order, you may receive an order confirmation acknowledging that we have received your request.

An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

Product availability issues.
Pricing or listing errors.
Suspected fraud or unauthorized activity.
Incorrect customer information.
Technical errors.
Delivery restrictions.
Other legitimate business reasons.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

6. Payment

Payment must be successfully completed through the payment methods made available at checkout.

By providing payment information, you confirm that you are authorized to use the relevant payment method.

We may use third-party payment processors to securely process transactions. Additional terms and privacy policies may apply to those payment services.

7. Shipping and Delivery

We currently ship orders within the United Kingdom.

Standard delivery: 3–5 business days.

Shipping cost: Free.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may occasionally take longer due to circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, operational disruptions, or other unforeseen circumstances.

Please ensure that your delivery address and contact information are accurate when placing your order.

8. Returns and Refunds

Returns are accepted within 30 days of delivery, subject to the conditions contained in our Return and Refund Policy.

We offer:

30-day returns.
Free return shipping for eligible returns.
No restocking fee.
No final sale items.

For complete information about eligibility, return procedures, refunds, damaged products, and cancellations, please review our Return and Refund Policy.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel orders that have not yet been processed or dispatched.

Once an order has been dispatched, you may need to use the applicable return procedure instead.

10. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, logos, product descriptions, images, designs, layouts, and other materials, is owned by or licensed to Virellian.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit our website content without prior written permission.

11. User Content

If you submit reviews, comments, photographs, feedback, or other content to us, you agree that you have the right to submit that content.

You should not submit content that:

Is unlawful or fraudulent.
Infringes another person's rights.
Contains malicious software.
Is abusive, threatening, or defamatory.
Contains confidential or private information belonging to another person.

By submitting content to us, you grant Virellian permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

12. Third-Party Services

Our website may use third-party services for functions such as:

Payment processing.
Website hosting.
Analytics.
Advertising.
Shipping and delivery.
Customer support.
Security and fraud prevention.

Third-party services may have their own terms and privacy policies. Virellian is not responsible for the independent practices of third-party service providers.

13. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or available.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

14. Limitation of Liability

To the extent permitted by applicable law, Virellian will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable UK law.

Nothing in these Terms affects your statutory consumer rights.

15. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters.
Severe weather.
Transportation disruptions.
Strikes or industrial disputes.
Government actions.
Internet or telecommunications failures.
Supply chain disruptions.
Carrier delays.
Other unforeseen events.

Where reasonably possible, we will communicate significant disruptions affecting your order.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

17. Changes to These Terms

We may update these Terms from time to time.

Any updated version will be posted on this page with a revised "Last updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or removed to the extent necessary, while the remaining provisions will continue to apply.

19. Governing Law

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.

Nothing in these Terms prevents you from relying on mandatory consumer rights or protections available under applicable law.

20. Contact Us

If you have questions regarding these Terms, your order, our products, or our services, please contact us:

Virellian
18 Purley Knoll
Purley
CR8 3AE
United Kingdom