Frequently Asked Questions

Orders

How can I place an order?

Simply browse our collection, select the product you want, choose any available options, and add it to your cart. Proceed to checkout and enter your delivery and payment information to complete your purchase.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at adityahu779@gmail.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched. Once an order has been dispatched, you may need to use our return process.

Will I receive an order confirmation?

Yes. After successfully placing an order, you should receive an order confirmation with your order details.

If you do not receive one, please check your spam or junk folder before contacting our customer service team.

Shipping & Delivery

Do you ship across the UK?

Yes. Virellian currently ships to addresses throughout the United Kingdom.

How much does shipping cost?

Standard shipping is completely free.

There are no standard shipping charges for eligible UK orders.

How long does delivery take?

Our estimated standard delivery timeframe is 3–5 business days.

Please note that delivery times are estimates and may occasionally be affected by carrier delays, public holidays, severe weather, or other circumstances outside our reasonable control.

Will I receive tracking information?

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the carrier receives your shipment.

What if my order is delayed?

If your order has not arrived within the expected timeframe, please contact us with your order number.

We will review the delivery status and assist you with the relevant carrier where necessary.

What if my order arrives damaged?

Please contact us as soon as possible and provide photographs or videos showing the damage, along with your order information.

Please keep the product and original packaging until we provide further instructions.

Products

What types of furniture do you sell?

Our collection focuses on modern living-room furniture, including:

  • Sofas

  • Sofa beds

  • Convertible sofas

  • Modular sofas

  • Corner sofas

  • Velvet sofas

  • Chaise lounge sofas

  • Other home and seating products

Are the colours shown on the website accurate?

We make every effort to display product colours accurately. However, colours may appear slightly different depending on your screen settings, lighting, and photography conditions.

Do sofa beds convert into beds?

Products specifically described as sofa beds or convertible sofa beds are designed to provide both seating and sleeping functionality.

Please check the individual product description for the specific design and features of each model.

Do modular sofas come in separate pieces?

Some modular sofa designs may consist of multiple sections or components.

Please review the individual product listing for the specific configuration, dimensions, and included components.

Returns & Refunds

What is your return policy?

We accept eligible returns within 30 days of delivery.

Returned products should generally be in their original condition and free from damage or excessive signs of use.

Is return shipping free?

Yes. Eligible returns include free return shipping.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Do you charge a restocking fee?

No. Virellian does not charge a restocking fee for eligible returns.

Are there any final sale items?

No. Virellian does not designate products as final sale items under our return policy.

How will I receive my refund?

Approved refunds are issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

Customer Support

How can I contact Virellian?

You can contact us using the following details:

Email: adityahu779@gmail.com
Phone: +44 161 391 1650

Address:
18 Purley Knoll
Purley
CR8 3AE
United Kingdom

What information should I provide when contacting customer service?

For order-related enquiries, we recommend providing your order number, full name, email address, and a description of your question or issue.

For damaged or incorrect products, photographs or videos can also help us resolve the issue more efficiently.

Still Have Questions?

If you cannot find the answer you're looking for, our customer service team is happy to help.

Email us at adityahu779@gmail.com or call +44 161 391 1650, and we'll be happy to assist you.