Shipping policy

Last updated: August 24, 2026

At Virellian, we aim to make ordering your furniture and home products as simple and convenient as possible. This Shipping Policy explains how we process and deliver orders placed through virellian.shop.

1. Shipping Destination

Virellian currently ships orders to addresses within the United Kingdom.

We do not currently offer international shipping.

2. Shipping Cost

Standard shipping is always free.

There are no standard delivery charges added to eligible UK orders at checkout.

3. Delivery Time

Our standard estimated delivery time is:

3–5 business days

Delivery times are estimates and may vary depending on your location, product availability, carrier operations, weekends, public holidays, or other circumstances outside our reasonable control.

4. Order Processing

Orders are processed after successful payment and order confirmation.

Processing times may vary depending on product availability and order volume.

If there is an unexpected delay in processing your order, we will make reasonable efforts to notify you.

5. Delivery Address

Please ensure that your delivery address and contact information are correct before completing your purchase.

Once an order has been dispatched, changes to the delivery address may not be possible.

If you provide an incorrect or incomplete address, delivery may be delayed or the parcel may be returned to the carrier or sender.

6. Delivery Attempts

Our delivery partners may make one or more delivery attempts depending on their procedures.

If nobody is available to receive the order, the carrier may leave the parcel in a safe location, with a neighbour, at an agreed location, or provide instructions for arranging another delivery attempt.

These options depend on the carrier and the delivery circumstances.

7. Tracking

Where tracking is available, tracking information may be provided by email or another appropriate method after the order has been dispatched.

Tracking updates may take some time to appear after the carrier receives the shipment.

8. Delayed Deliveries

Although we aim to deliver orders within the estimated 3–5 business day timeframe, delays can occasionally occur.

Possible causes include:

  • Carrier delays.

  • Severe weather.

  • Public holidays.

  • High shipping volumes.

  • Transportation disruptions.

  • Incorrect or incomplete delivery information.

  • Operational or logistical issues.

  • Events outside our reasonable control.

If your order appears to be significantly delayed, please contact us and provide your order number so that we can assist.

9. Lost or Missing Orders

If your order has been marked as delivered but you cannot locate it, please first check:

  • Around your property.

  • Any designated safe-place location.

  • With neighbours.

  • With other household members.

  • Any delivery notifications provided by the carrier.

If you still cannot locate the order, contact us so we can investigate the delivery with the relevant carrier.

10. Damaged Deliveries

Please inspect your order when it arrives.

If a product arrives damaged, contact us as soon as reasonably possible and provide photographs or videos showing the damage and, where possible, the packaging.

This will help us investigate the issue and determine the appropriate solution.

Please retain the product and packaging until we have advised you on the next steps.

11. Large Furniture Deliveries

Some Virellian products, including sofas, sofa beds, modular sofas, and other furniture, may require additional handling because of their size or weight.

Delivery arrangements for larger products may vary depending on the carrier and the delivery location.

Please ensure that the delivery area is reasonably accessible and that there is sufficient space to receive the product.

12. Incorrect Delivery Information

Virellian is not responsible for delays resulting from incorrect or incomplete information supplied by the customer.

If you notice an error in your delivery information after placing your order, contact us as soon as possible.

We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed.

13. Multiple Products in One Order

If an order contains multiple products, the items may occasionally be delivered separately depending on product availability, warehouse processing, or carrier arrangements.

You may therefore receive more than one delivery or tracking notification for a single order.

14. Delivery Restrictions

We currently provide delivery within the United Kingdom.

Certain remote locations or areas subject to carrier restrictions may require additional delivery arrangements. If we are unable to fulfil an order to a particular address, we will contact the customer where appropriate.

15. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Virellian
18 Purley Knoll
Purley
CR8 3AE
United Kingdom

Email: adityahu779@gmail.com
Phone: +44 161 391 1650

We will be happy to assist you with your delivery.