Privacy policy

Last updated: August 24, 2026

Virellian ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit or make a purchase from virellian.shop.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with Virellian, we may collect information such as:

Personal Information

Depending on how you interact with our store, this may include:

  • Full name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order details

  • Payment and transaction information

  • Customer service communications

  • Information you voluntarily provide to us

We only collect information that is reasonably necessary to provide our services, process orders, communicate with customers, and operate our business.

Device and Website Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language preferences

  • Referring website

  • Pages viewed

  • Links clicked

  • Approximate location derived from IP address

  • Information about how you interact with our website

This information may be collected through cookies, analytics tools, and similar technologies.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders.

  • Arrange delivery of purchased products.

  • Process payments and refunds.

  • Provide customer support.

  • Respond to enquiries and requests.

  • Communicate with you about your orders.

  • Send service-related notifications.

  • Improve our website, products, and services.

  • Detect and prevent fraud, abuse, or unauthorized activity.

  • Maintain website security.

  • Comply with legal and regulatory obligations.

  • Establish, exercise, or defend our legal rights.

Where permitted by law and where you have provided the appropriate consent, we may also use your information to send marketing communications.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

We generally do not directly store complete payment card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security procedures.

4. Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites function correctly and remember certain information.

We may use cookies for purposes including:

  • Keeping the website functional.

  • Remembering shopping cart information.

  • Maintaining customer sessions.

  • Understanding website usage.

  • Improving website performance.

  • Measuring marketing and advertising performance.

  • Providing relevant website features.

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

5. How We Share Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These parties may include:

  • Payment processors.

  • Shipping and delivery providers.

  • E-commerce and website service providers.

  • Website hosting providers.

  • Analytics providers.

  • Advertising and marketing service providers.

  • Customer support providers.

  • Fraud prevention and security providers.

  • Professional advisers.

  • Government authorities or law enforcement where legally required.

We do not sell your personal information as a standalone product.

Third-party service providers may process information on our behalf and may have their own privacy policies governing how they handle personal information.

6. International Data Transfers

Some service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

  • The purpose for which it was collected.

  • Whether an active customer relationship exists.

  • Legal, accounting, tax, or regulatory requirements.

  • The need to resolve disputes.

  • The need to enforce agreements or protect our legal rights.

When information is no longer required, we may securely delete or anonymize it.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your circumstances and applicable UK data protection law, you may have rights including:

  • The right to request access to personal information we hold about you.

  • The right to request correction of inaccurate or incomplete information.

  • The right to request deletion of your personal information in certain circumstances.

  • The right to request restriction of processing in certain circumstances.

  • The right to object to certain types of processing.

  • The right to data portability where applicable.

  • The right to withdraw consent where processing is based on consent.

  • The right to object to direct marketing.

Some of these rights are subject to legal exceptions and conditions.

To exercise a privacy right, please contact us using the details below.

10. Marketing Communications

If you have opted in to receive marketing communications from us, you may receive information about products, promotions, or other offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us directly.

Even if you opt out of marketing communications, we may still send essential service communications relating to orders, payments, deliveries, refunds, or other transactions.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements, or privacy practices.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

Virellian
18 Purley Knoll
Purley
CR8 3AE
United Kingdom

Email: adityahu779@gmail.com
Phone: +44 161 391 1650

We will review privacy requests and respond within the timeframe required by applicable law.